All Windows computer has a built-in Snipping tool this will help you and the person helping you to visually see the issue that you are experiencing:
1. Click the start menu
2. Then start typing Snipping Tool the app should show up
3.Make sure that the Mode is Rectangular Snip
then click NEW
4. Then you can use the cursor to capture your screen
5. You can choose any of the options
- Send it as an attachment
6. We recommend you copy it and paste it into your ticket
You can also delay the screen capture mode by clicking the delay dropdown arrow so it gives you more time to position your cursor.
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