All Windows computer has a built-in Snipping tool this will help you and the person helping you to visually see the issue that you are experiencing:
Pro-Tip - you can use the print screen function - Ctrl + Print Screen (on your keyboard) if you have multiple screens use the Alt + Ctrl + Print Screen.
Click the start menu
Then start typing Snipping Tool the app should show up
Make sure that the Mode is Rectangular Snip
then click NEW
Then you can use the cursor to capture your screen
You can choose any of the options
or send it as an attachment
We recommend you copy it and paste it into your ticket
You can also delay the screen capture mode by clicking the delay dropdown arrow so it gives you more time to position your cursor.