Email Error 553

553 email error is normally related to SMTP authentication not being used (Your outgoing server settings need to be changed). Most mail servers require that you authenticate with a valid user on that system, before you're allowed to relay a message out. 

You should receive a bounce-back message from the server with a variation of email error 553 in the subject, and the body should contain your original message that you attempted to deliver.


Please view the screenshot below, it is for Outlook outgoing server settings but will apply to other email programs as well.



If you are using Outlook you can get to those settings by following these steps:


  • Click "File" then "Account Settings":



  •  Select your email address and click "Change":



  • Then click "More Settings" (ignore the POP3 red box):




  • Then click on the "Outgoing Server" tab and verify the settings are the same as shown here:


If you are still having issues, please submit a ticket via the Support Portal by CLICKING HERE.

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