The most common reasons why you may be unsuccessful in uploading your photo is either it is too high of a resolution/size or it is the wrong file format.
Follow these instructions if you have a PC (this will work for both issues):
- Find the file on your computer you want for your photo, right click and press "Open With Paint":
- Click on "Resize":
- Select to resize by Pixels and enter 500 in horizontal, it will maintain the aspect ratio for the vertical so leave that as is, then click "OK":
- Finally click on the top left and select "Save As Jpeg" then save your file:
You should now be able to upload your photo as it has been re-sized and saved as a Jpeg file.
If you are still unsuccessful in uploading your file please summit a ticket to Support.