My photo won't upload!

The most common reasons why you may be unsuccessful in uploading your photo is either it is too high of a resolution/size or it is the wrong file format. 

 

Follow these instructions if you have a PC (this will work for both issues):

 

  • Find the file on your computer you want for your photo, right click and press "Open With Paint":


 

 

  • Click on "Resize":

 

 

 

  • Select to resize by Pixels and enter 500 in horizontal, it will maintain the aspect ratio for the vertical so leave that as is, then click "OK":


 

 

  • Finally click on the top left and select "Save As Jpeg" then save your file:


 

You should now be able to upload your photo as it has been re-sized and saved as a Jpeg file. 

 

If you are still unsuccessful in uploading your file please summit a ticket to Support.

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