New to Velocity?
To register a new account for an office that’s already been onboarded, please follow the steps below.
Please note: all requests must come from the broker owner or office admin.
STEP 1: Complete the attached Velocity Onboarding spreadsheet with the required information.
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Important information required: name, email address, role (admin, associate, broker or assistant), as well as Expert profile ID and username. The file can be downloaded at the bottom of this article.
Why do we require Expert account information?
In order to prevent any down time, Newton has access to multiple channels with both our direct and indirect submissions to lenders. For this reason, we require your Expert username and profile ID.
Equifax – If the agent has an individual account and they won’t be covered under your office, it’s important to provide their Equifax number and security code. Without this information, they will not be able to pull bureaus.
STEP 2: Broker owner send the completed Excel form in an email to the designated party (network dependent).
- DLC or other networks – customercare@newton.ca
- MCC Agents – liliana.tripon@mortgagecentrecanada.com
- MA Agents – broker.resources@mtgarc.ca
Please be sure to include the subject line: “Velocity: New user registration, agent name, firm code”
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