The payroll button is greyed out in my BrokerBridge account. Does that mean my payroll won’t be processed?

No. Your payroll will not stop in any way. It will continue as it is today, using the existing systems and tools your franchise already uses.

Why the button is greyed out

We’re developing a new payroll system called Connect Payroll. The idea is to provide a payroll tool to every franchise associated with DLC, MCC, and MA. However, this tool is still under development, which is why the button is greyed out for franchise owners, franchise staff members, team leaders, and agents.

What happens when Connect Payroll is ready

When Connect Payroll is ready, we’ll let franchise owners know. Signing up will be optional. Each franchise can choose to keep using its existing payroll system or switch to Connect Payroll. Either way, your payroll continues without interruption.

Questions about your payroll?

Reach out to your franchise owner, principal broker, or network operations team, depending on who processes your payroll today.

For how-to questions about BrokerBridge, email brokerbridge-training@dlcg.ca. To report a technical issue, email brokerbridge-support@dlcg.ca.

 

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