It depends on what kind of help you need. There are two email addresses, and sending your question to the right one gets you an answer faster.
For training and "how do I" questions
Email: brokerbridge-training@dlcg.ca
Use this address when you want to know how something works or where to find it. A few examples:
- How do I complete a section of my review?
- Where do I find my team's structure?
- Can my office administrator have an account?
- I'm not sure what a screen is asking me to do
Anything that starts with "how do I" or "where is" belongs here.
For technical problems
Email: brokerbridge-support@dlcg.ca
Use this address when something isn't working the way it should. A few examples:
- You can't log in
- Your invitation link has expired
- Something on screen is broken or won't load
- Your information looks wrong and you can't correct it yourself
Anything that starts with "it isn't working" belongs here.
If you're not sure which one to use
Send it to brokerbridge-training@dlcg.ca. We'll read it and route it to the right team for you. You won't need to resend it or chase anyone down, and you'll hear back either way.
We'd much rather you write to us than sit on a question wondering where it belongs.
BrokerBridge Office Hours
If you'd rather talk it through than write it out, join Office Hours. It's an open drop-in call with no agenda, and you're welcome to bring any question you have.
- Wednesdays at 10:00 AM ET
- Thursdays at 3:00 PM ET
Each session runs an hour. Come for the whole thing or drop in for five minutes and leave once your question is answered. Your staff are welcome too.
Register here: https://zoom.us/meeting/register/96AEpwLxRNaQNoaxTkGM-g
Please note that Office Hours times can shift depending on trainer availability, and we'll review the schedule as we go. If attendance stays strong we'll keep them running, and if it drops off we may reduce or discontinue them.
For the most current Office Hours schedule and all BrokerBridge training information, visit the Trainline at learn.brokerbridge.dlcg.ca or email us at brokerbridge-training@dlcg.ca.
Training documentation
Written guides, walkthroughs, and step-by-step articles live on the BrokerBridge Trainline at learn.brokerbridge.dlcg.ca. If you'd rather find the answer yourself before reaching out, start there.
What to include when you email us
You'll get a faster answer if your first email includes:
- Your full name and your franchise
- What you were trying to do
- What happened instead
- A screenshot, if something looked wrong on screen
Screenshots help more than anything else, because they let us see exactly what you're seeing.