An agent is missing from my franchise or team in BrokerBridge. What do I do?
It depends on whether the agent is new or has been with your franchise for a while.
If the agent is new
Give it up to two weeks. Right now, BrokerBridge and the legacy intranets aren’t connected, so we upload data from the legacy intranets to BrokerBridge every two weeks. Once you complete your new agent’s onboarding on the legacy intranet, they’ll appear in BrokerBridge after the next upload. You don’t need to do anything else.
We’re building a connection between BrokerBridge and the legacy intranets. Once it’s active, this delay will go away, and we’ll let you know.
If the agent has been with your franchise for a while
An existing agent should already be in BrokerBridge.
- Franchise owners: First check whether the agent is listed under a different team in your franchise.
- Team leaders: You can only see your own team, so you won’t be able to check other teams. Ask your franchise owner to check for you, or email us directly.
If the agent is still missing, email brokerbridge-support@dlcg.ca and we’ll look into it. Include:
- The agent’s full name
- Your franchise name
- The team they should be under
If a new agent is still missing after two weeks
Email brokerbridge-support@dlcg.ca with the details above, plus the date you completed their onboarding on the legacy intranet.
Quick summary
- New agent? Wait up to two weeks for the next upload.
- Existing agent missing? Franchise owners, check other teams first. Team leaders, ask your franchise owner. If the agent is still missing, email brokerbridge-support@dlcg.ca.
- New agent still missing after two weeks? Email brokerbridge-support@dlcg.ca.
For how-to questions, email brokerbridge-training@dlcg.ca.